Help Support

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Level-1 (Customer Care Team)

Contact Hr: (8:00 AM to 9:00 PM (365 Days) - Monday to Sunday)
Voice Call: +91 751 2458201, 2458202, 2458203
Email: wecare@pccareonline.in
Email: helpdesk@pccareonline.in
Via SMS and Whatsapp : +91 9713354321
Elapsed Time: 4-5 Hr.

Level-2 (Customer Service Manager)

Name: Deepika Agarwal
Contact Hr: (24/7) - Monday to Sunday)
Voice Call: +91 9713254321
Email: activation@pccareonline.in
Via SMS and Whatsapp : +91 9713354321
Elapsed Time: 2-3 Hr.

Level-3 (Customer A/c Manager)

Name: Manoj Sharma
Contact Hr: (8:00 AM to 9:00 PM (365 Days) - Monday to Sunday)
Voice Call: +91 9713154321
Email: info@pccareonline.in
Via SMS and Whatsapp : +91 9713354321
Elapsed Time: 1-2 Hr.

Level-4 (General Manager - Operation)

Name: Mr. Santosh Singh Sikarwar
Contact Hr: (24/7) - Monday to Sunday)
Voice Call: +91 9826270309
Email: info@pccareonline.in
Via SMS and Whatsapp : +91 9713354321
Elapsed Time: 1-2 Hr.

Download Escalation Matrix

Operation Head

Name: Mr. Santosh Singh Sikarwar
Contact Hr: 10:30 to 7:00 (Monday to Sunday)
Voice Call: +91 9826270309
Email: info@pccareonline.in

Sales Department

Name: Mr. Manoj Sharma
Contact Hr: 10:30 to 7:00 (Monday to Sunday)
Voice Call: +91 9713154321
Sales No: +91 9039016100, +91 9039013100
Email: info@pccareonline.in

Complaints and Service Support Department

Name: Mr. Akhil (Service Executive)
Contact Hr: 10:30 to 7:00 (Monday to Sunday)
Tel: +91 751 2458201, 2458202, 2458203
Voice Call: +91 9713354321
Whatsapp: +91 9713354321
Email: wecare@pccareonline.in
Deepika Agarwal (Service Manager):- +91 9713254321

Accounts & Finance Department

Name: Vaishali Agarwal
Contact Hr: 10:30 to 7:00 (Monday to Sunday)
Voice Call: +91 9522500200
Email: account@pccareonline.in

Revenue Collection Department

Name: Mr. Sumit Gupta
Contact Hr: 10:30 to 7:00 (Monday to Sunday)
Voice Call: +91 9522500900, +91 9522275611
Email: collection@pccareonline.in

Download Citizen Charter

Coming Soom....!

If you are not satisfied with the decision/response of our call centers and support team, you may contact the Nodal (Officer) during working hours 10:30 AM to 6:30 PM, Monday to Sunday mentioning in brief the following details: The contact details of nodal officers are given below.

Write to nodal officer at nodal@pccareonline.in with the complaint ticket number, your contact details, connection name, Connection account ID and brief of your complaint.

City	Nodal Officer	Office Address	Mobile No.	Email ID
Gwalior (M.P.)	Santosh Sikarwar	House No.-23, Viveka Nand Colony, Jiwaji University Road, Gwalior-474011 (M.P.)	+91 9826270309	nodal@pccareonline.in

You can also submit your Request online

If you are still not satisfied with the decision/response of “Nodal Officer Desk”. You may appeal before the Appellate Authority during working hours 10:30 AM to 6:30 PM, Monday to Sunday. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.

The appeal shall be made in writing and filed in duplicate. The contact details of respective appellate authorities are mentioned below:-

Procedure for making appeals before the Appellate Authority

Appeal must be in the format prescribed in the regulation (in duplicate) - (Coming Soon) every appeal must be filed within 3 Months from the date of decision of the Nodal Officer. All appeals are generally disposed of within 3 Months from the date of filing of appeal. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority; no other appeal/direct complaint shall be entertained.

For detailed procedure on disposal of appeals by Appellate Authority please refer the TRAI Regulation on Consumer Protection and Redressal for Grievances (3 of 2007)

Note: Please allow 15 days for our Appellate Authority to provide you a solution

Find contact point in your city

City	Nodal Officer Desk	Office Address	Mobile No.	Email ID
Gwalior (M.P.)	Santosh Sikarwar	House No.-23, Viveka Nand Colony, Jiwaji University Road, Gwalior-474011 (M.P.)	+91 9826270309	appeal@pccareonline.in

Appeal to Appellate Authority

(See regulation 11 of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007)

Appeal under regulation 11 of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 to the appellate authority appointed by* :

Appellant Details* :

Appellant Details

Appeal is filled for* :

Select City/Area * :

Nature of Complaint :

State/Licensed service area :

The docket number allotted by the Call Center at the time of lodging complaint under clause (a) of sub-regulation (1) of regulation 4 and date of lodging the complaint with the call/complaint center.* :

The unique complaint number communication by the Nodal officer under clause (c) of regulation 8, and date of lodging the complaint with the Nodal Officer.* :

Date of decision of the Nodal Officer and decision intimated by the Nodal Officer under clause (d) of regulation 8, if any.* :

Statement of Facts relating to grievance or appeal: (attach separate sheet signed by Appellant if required)* :

Grounds of Appeal: A full description of the matter, which is the cause of the grievance, including copies of any relevant and supporting documents, if any, and the relief claimed in Appeal (attach separate sheet signed by Appellant if required) (pdf & jpg format only)* :

A statement to the effect that same subject matter or issue, for which an appeal has been filled under these regulations, is not covered in any proceeding before any court or tribunal or under the Consumer Protection Act, 1986 (68 of 1986) or any other law for the time being in force.* :

Details of any other relevant material or document.* :

Whether the Appellant requests to grant him exemption from appearing in person and decide the appeal on the basis of information, document or record filled by him.* :